ReturnPolicy

We want you to be happy with your order from Bitcoin Deepa. This Return Policy explains what to do if something goes wrong with a purchase, such as the Sinhala edition of "The Bullish Case for Bitcoin" (බිට්කොයින් පෙළහර), or when you buy or sell Bitcoin through BitcoinDeepaBot.

This policy is part of our Terms of Service.

Damaged or Wrong Items

If your book arrives damaged, has printing faults, or you receive the wrong item, we'll replace it or give you a refund. To help us sort it out quickly:

• Contact us as soon as possible after your order arrives.
• Include your name, phone number and payment reference or order details.
• Send clear photos of the item and the packaging.

We may ask you to send the item back before we send a replacement or refund. If the problem was our mistake, we'll cover the return delivery cost.

Change of Mind Returns

Books that arrive in good condition, as ordered, can't usually be returned just because you changed your mind. If you have a special case, please get in touch and we'll do our best to help.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and give you a full refund. Once an order has been dispatched, it can't be cancelled, but the sections above still apply.

Out of Stock and Undelivered Orders

• Out of stock: stock is limited. If we can't fulfil your order, we'll let you know and give you a full refund.
• Not delivered: if your order hasn't arrived within the expected delivery time, contact us and we'll check with the courier. If it was lost in transit, we'll send a replacement or give you a full refund.

Buying and Selling Bitcoin with BitcoinDeepaBot

• Completed trades are final: once Bitcoin has been added to your BitcoinDeepaBot wallet, or the LKR amount for a sale has been paid out, the trade can't be cancelled, returned or refunded. This includes when the price of Bitcoin changes after your trade.
• Trades that don't go through: if you've paid but your trade couldn't be completed, for example because of a payment problem, failed verification or a technical error, we'll refund the LKR amount you paid.
• Refunds go to your bank account only: all refunds for Bitcoin trades are made by bank transfer to a bank account in your own name. We don't refund in Bitcoin, in cash, or to anyone else's account. We may ask you to confirm your bank details and identity before we send a refund.
• Mistakes when sending Bitcoin: Bitcoin or Lightning payments sent to the wrong address or invoice can't be reversed, and we can't refund them.

To ask about a trade, contact us with your Telegram username and the details of the transaction.

How Refunds Work

For book orders, approved refunds are sent back to your original payment method through the internet payment gateway (IPG). For Bitcoin trades, refunds are made to your bank account only, as explained above. We'll confirm with you once a refund has been processed.

How long it takes for the money to show in your account depends on your bank or card provider.

Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with a new "Last updated" date. The version in place when you placed your order is the one that applies to that order.

Contact Us

For returns, refunds or any questions about your order, please contact us: